Reference

Understand Your Rights on pv888

Our legal terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how your bKash or Nagad wallet connects to your account, to how disputes are handled.

Account EligibilityWallet & Payment TermsData & Privacy RightsDispute ProcessRegional Conditions
pv888 Understand Your Rights on pv888
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Team online

Live Chat Support

Open the chat widget from any page on pv888 to raise a legal query, account dispute, or wallet verification issue directly with our support team.

Email for Formal Requests

Send formal legal requests, data access queries, or account closure notices to our support email. We respond to written requests in the order received.

Account Help Centre

Our help centre covers common legal questions — eligibility, wallet ownership rules, account holds, and how to submit a dispute — with step-by-step account guidance.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only what is needed to operate your account — your registration details, wallet identifiers like your bKash or Rocket number, and transaction records. We do not sell this data to third parties.

Cookie Policy

We use session and preference cookies to keep you logged in across your mobile browser and to remember your language and wallet settings. You can manage cookie preferences from your account settings.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by our operational policies. You may request deletion of non-essential data by contacting support.

Requesting Changes

To update personal details, correct a wallet number, or request a copy of your account data, submit a request through live chat or email. We verify identity before processing any change.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our policies work in practice for Bangladesh.

Eligibility depends on your local law and the region you are accessing from. You must confirm at registration that you meet the legal requirements where you are located. We do not determine legality on your behalf.

We accept bKash, Nagad, and Rocket for deposits and withdrawals. The wallet must be registered in your own name — accounts using third-party wallet numbers are subject to suspension under our payment terms.

Any balance held at suspension is placed under review. We assess whether the balance was accumulated in compliance with our terms before deciding on release. You can raise a dispute through our support email.

Submit a data access request via live chat or our support email. We verify your identity first, then provide a summary of the account data we hold, typically covering registration details and transaction history.

Contact support before requesting any withdrawal. We need to verify the new wallet number against your account identity before updating it. Withdrawals to an unverified number will be held until this step is complete.

We update these terms when our policies or operational conditions change. Continued use of your account after an update means you accept the revised terms. Check this page periodically to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.